Warranty Agreement

The below information details the warranties that Techie 2 Go offers, and the terms and conditions of each one. Should you have any questions about this agreement, please Contact Us

Upgrades

Techie 2 Go, LLC can supply manufacturer specific upgrades or spare parts on request. Please note however that we cannot guarantee compatibility with your current system or configuration. Techie 2 Go, LLC will offer suggestions and advice on upgrades but is not liable for any compatibility issues.

Warranty

Techie 2 Go, LLC offers the following warranty periods:

• 30 day warranty for labor - All work is covered by a labor only 30 day warranty. If the same problem re-occurs within 30 days of the original repair (stated on the invoice), Techie 2 Go, LLC will only charge for any additional parts that may be required. Excludes faults caused by software, virus and end user errors

• 1 year return-to-base manufacturer's warranty on new hardware - All hardware, software and/or equipment sold may be a third party product or service. Any repair work carried out may be protected by the original manufacturer warranty

• 3 month return-to-base warranty on second hand hardware

• Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognized by the component manufacturer. In the event that the Warranty parts are not available the client will be informed of the delay and the revised expected repair time. Warranty repairs are carried out under the terms of the manufacturer warranty conditions. Warranty parts are supplied by the equipment manufacturer.

• If a warranty repair is found to be outside of the warranty terms, it will be deemed as a "Non Warranty Repair" and charges will be applicable.

Non Warranty Repairs

Whilst every effort is made to repair within a few days, it is subject to parts availability. All parts used on Non Warranty repairs are manufacturer supplied unless otherwise requested.

Warranty Exclusions

Warranty does not include accidental damage. e.g. liquid damage (90% of keyboard faults are due to liquid spillage), cabinet or component breakage due to misuse. Damage caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty. Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events.
The warranty on any hardware will be voided if any sticker placed on the warrantable equipment is removed, broken or tampered with.
This warranty does not cover failure of equipment due to the system not being serviced adequately, or failure from "fair wear and tear". This warranty does not cover repairs for the replacement of parts due to incompatibility. The warranty holder will be liable to pay for these repairs.

Onsite Services

For in-home or in-office services, you agree to provide full access to computer systems, systems, peripherals or software that are to be serviced and that power, network connectivity and a safe climate controlled work environment is provided along with full co-operation and access to enter your home or business to perform services. A person of at least 18 years of age must be present during the entire period services are provided. If no adult is present when our technician arrives services will be denied and a cancellation charge equal to one hours work onsite will be assessed.

Limited Hardware Warranty Policy

A Limited Hardware Warranty generally provides a warranty that the Product is free from material defects in materials and workmanship that cause product failure during fair and reasonable usage of the Product for the warranty period.
Generally, a Limited Hardware Warranty does not apply to product failure due to, but not limited to, the following reasons:

• Improper installation or handling or non-compliance with instruction manual or other warranty provider instructions.
• Accident, abuse, misuse, neglect, normal wear and tear, corrosion, physical damage, rusting and staining, and all other forms of improper usage.
• Damage from external causes and natural disaster, such as flood, storm, fire, sand, dirt, earthquake, an Act of God, exposure to sunlight, weather effect, lightning, moisture, water, liquid, heat, vibration, corrosive environment, electrical surge, battery leakage, theft or damage caused by the connection to other products not recommended for interconnection.
• Any Product that has had its serial number altered, defaced or removed.
• Insufficient or excessive electrical supply.
• Abnormal mechanical or environmental conditions.
• Unauthorized disassembly, alterations, repairs or modifications.
• Damage to the Product or it being rendered ineffective due to putting in, using, or attempting to put in or use, products/modules/parts/components that are: (i) not designed to specifications provided in the user guide or at our web site, (ii) incompatible with the Product, and/or (iii) counterfeit products/modules/parts/components. Whether a product/module/part/component is incompatible or a counterfeit shall be at our sole determination.
• Installation of any incompatible third party application or any corrupted application or content that affects the Product's software or firmware.
• Damage or loss of data due to (i) interoperability with current and/or future versions of operating systems or other current and/or future software and hardware, (ii) a computer virus, worm, Trojan horse or memory content corruption, or (iii) malfunction of or defect in the Product.
• In the case of communications products, the use of the Product outside the borders of the country that it is intended for (as indicated by any local telecommunication approval stickers).

Techie 2 Go, LLC and the provider of the Limited Hardware Warranty shall not be liable for:

• Loss of data during the use or attempted use of the Product or any of our or our affiliated companies' service(s). Data retrieval or recovery is not covered under this warranty, and is not part of the warranty repair or exchange process.
• Damage to other products, including but not limited to personal computers, used with the Product.
• Third party charge and costs incurred by You for troubleshooting, removing, servicing, repairing or installing any Product(s) or Software or third party-branded products or software.
• Damage resulting from a third party-branded product or software that causes the Product to fail.
• Any consequential, indirect or incidental damages, lost profits, lost savings, loss of business investments, loss of goodwill, or interference with business relationships as a result of lost data and from the usage of the Product or any of our or our affiliated companies' service(s).
• Any period of time the Product is at the service center or in transit. Purchaser's citing this period of time in an attempt to extend the warranty period shall have no effect.

The Limited Hardware Warranty may give Purchaser specific legal rights. Purchaser may also have other rights, which vary from state to state and country to country. The terms of the Limited Hardware Warranty generally do not exclude such rights. Some states and countries disallow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages or the exclusion of liability for injury (including death) caused by negligence, so the above limitations or exclusions may not apply to Purchaser depending on the relevant jurisdiction.
Please refer to any Limited Hardware Warranty or other warranty documentation accompanying Your Product for more specific terms and conditions.
In the event of any conflict with the terms of this policy, the terms of the Limited Hardware Warranty or other warranty document accompanying Your Product shall govern.

EXCEPT AS OTHERWISE EXPRESSLY PROVIDED HEREIN, Techie 2 Go, LLC DISCLAIMS AND MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY. IN NO EVENT SHALL Techie 2 Go, LLC BE LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS LOSS OF PROFITS OR BUSINESS OPPORTUNITIES, AND IN NO EVENT SHALL Techie 2 Go, LLC'S LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT(S).

DOA Policy

Any new, unused, unsold, undamaged product that proven to be defective within 7 days of the invoice date shall be deemed as dead-on-arrival ("DOA"), subject to verification by Techie 2 Go, LLC.
DOA products MUST be claimed with Techie 2 Go, LLC within 7 days of the invoice date. All product(s) requested and authorized as return for DOA (Dead on Arrival) must be received by Techie 2 Go, LLC within the 14 (14) days of original purchase date.
Techie 2 Go, LLC reserves the rights to repair, exchange or issue credit to Purchaser on DOA product.

Below contains the terms and conditions that apply to your purchase from Techie 2 Go, LLC entity named on the invoice ("Techie 2 Go, LLC") that will be provided to you (Purchaser) on orders for computer systems, related products, services and support sold in the United States. By accepting delivery of the computer system(s), other products and or services and support described on that invoice, Customer agrees to be bound by and accepts these terms and conditions. THESE TERMS AND CONDITIONS APPLY, UNLESS (i) THE CUSTOMER HAS SIGNED A SEPARATE PURCHASE AGREEMENT WITH Techie 2 Go, LLC, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN OR (ii) OTHER Techie 2 Go, LLC STANDARD TERMS APPLY TO THE TRANSACTION. These terms and conditions are subject to change and will take effect upon posting on Techie 2 Go, LLC' website of the update to the terms and conditions.

Cancellation and Return Policy

If Purchaser purports to cancel an approved order and wrongfully refuses to accept the product(s), Purchaser shall pay to Techie 2 Go, LLC a sum equal to twenty five (25) percent of the sales price and, if shipment has been made, Purchaser shall also reimburse Techie 2 Go, LLC for all cost of shipment. Notwithstanding the foregoing, if Purchaser attempts to return the product(s) without legal excuse, Techie 2 Go, LLC may, in its discretion, refuse delivery and pursue its remedies hereunder and under applicable law, which shall include, for example, the right to file a legal action against Purchaser for the full purchase price and incidental damages suffered by Techie 2 Go, LLC.

Payment Terms

All work must be paid in full upon completion of service. If an amount remains delinquent 14 days after its issue date, an additional 5% penalty will be added for each week of delinquency or the maximum permitted by law. In case collection proves necessary, the client agrees to pay all fees incurred by that process.

Quotes

Any verbal quote given by Techie 2 Go, LLC is given as a guide based on limited information provided by a customer. A verbal quote is intended to give the customer an estimate on the price and not an assurance that the product or service will be sold at that price.
Any written quote will be provided by Techie 2 Go, LLC at that price. All written quotes are valid for only 7 days. Once work commences, after a technician has evaluated the system, should it appear that the cost to repair is more than quoted, no work will commence without explicit client approval.

Jurisdiction and Venue

Buyer agrees that any legal action brought against Techie 2 Go, LLC shall be governed by the laws of the State of New Jersey without regard to its conflict of law principles. Purchaser agrees that the sole jurisdiction and venue for any litigation arising from orders made to Techie 2 Go, LLC shall be an appropriate federal or state court located in New Jersey.
If any term contained in this document is held invalid by a court of competent jurisdiction, such holding shall not affect the validity of any other term. This document and all questions of interpretation, performance, enforcement and the rights and remedies of the parties hereunder shall be determined in accordance with the laws of the State of New Jersey. Any legal action or proceeding arising from or related to this document or the transaction described herein shall be brought and maintained in state of New Jersey, and the parties consent to the jurisdiction of these courts.

Miscellaneous

Techie 2 Go, LLC may amend any terms and conditions at any time and take effect upon posting on Techie 2 Go, LLC's website. This document sets forth the entire and final understanding of Purchaser and Techie 2 Go, LLC pertaining to the subject matter hereof and supersedes all prior agreements, whether oral or written, and shall not be amended except by a written agreement signed by both parties. Techie 2 Go, LLC' agents have no authority to make representations, warranties or promises, which are not contained in this document. The failure of either party to enforce at any time, or for any period of time, the terms of this document shall not be construed as a waiver of such terms or the rights of such party thereafter to enforce each term contained herein.

Declaration

a) I understand the information provided above and I am aware of the potential loss of data or damage to hardware or software that may occur as a result of my computer being repaired.
b) I acknowledge and agree that Techie 2 Go, LLC rely on information I have provided them in repairing my computer. I acknowledge that Techie 2 Go, LLC will accept no liability for any loss or damage to my computer (including hardware or software) which arises out of incorrect or incomplete information provided by me.
c) I understand that Techie 2 Go, LLC may change this document at any time, at which I will be provided a copy of the new revision.
d) I understand that if I choose to visit Techie 2 Go, LLC's location that I visit at my own risk.
e) I understand that this document is a legal agreement between myself and Techie 2 Go, LLC.
f) I am at least 18 years of age.

I acknowledge and agree that Techie 2 Go, LLC will perform the computer repair services with due care and skill, but further acknowledge that the liability of Techie 2 Go, LLC for any loss or damage to my computer (including hardware and software), however caused, is limited to supplying the service again.